Our Focus Groups also helped us to identify seven major themes that formed the foundation of our efforts – our Strategic Directions – for the next five years.
Strategic Direction #1
Provide coordinated access and a ‘one stop shopping’ experience for clients and caregivers by integrating the provision of our services and supports. Following this, initiate the process of introducing more collaborative approaches with other agencies for service provision to our clients and their caregivers.
Strategic Direction #2
Address the holistic and psychosocial needs of clients and caregivers in the delivery and scope of the services/supports that we provide.
Strategic Direction #3
In partnership with other agencies, assist caregivers in supporting their family member by linking them to education, training and support networks.
Strategic Direction #4
Develop and execute year-round, innovative strategies for volunteer recruitment, utilization and retention that are volunteer-centered, making CCD the “Volunteer Agency of Choice”.
Strategic Direction #5
Create partnerships and collaborate with other organizations so CCD can focus on its strengths, reduce risk and build capacity within the services/supports we provide, while also reducing system duplication.
Strategic Direction #6
Increase awareness and sensitivity amongst staff and volunteers in all areas including diversity, ageist language, and stigmatization of mental health issues.
Strategic Direction #7
Establish formal measures of accountability that measure quality, performance, risk and client satisfaction.