About Our Services:
Answers to Common Questions
Q1. Who is eligible for Community Care Durham services?
Any adult who has a need related to aging, physical and/or mental health and who lives in Durham Region is eligible for CCD services.
Q2. How does someone apply for services?
Any adult interested in our services can call the office located in their area for information. See Contact Us section.
Q3. Is there a fee for your services?
Some of our services are free while others do require fees. Each office can discuss with you the fees that are charged. Subsidies are also available.
Q4. How long does it take for services to begin?
Service provision relies on volunteer support and client demand in each area. Once a client is approved for service, staff will strive to ensure that the service is provided in a timely manner.
Q5. Are volunteers screened before coming into my home?
All staff and volunteers are carefully screened to ensure the safety of our services. A Police Reference Check (including vulnerable sector screening), three references and a Driver Abstract (if driving clients) are required.
Q1. How do I become a volunteer?
To discuss volunteer opportunities you can contact your local Community Care Durham office or fill out our online volunteer form.
Q2. How many hours do I have to volunteer for?
When you volunteer with Community Care Durham you choose how much you can help and we will work with you to develop a mutually beneficial volunteer schedule. All it takes is a smile and a few hours of your time to become an everyday hero.
Q3. Do volunteers get reimbursed for gas?
Transportation volunteers do get reimbursed for their mileage.
Q1. Do I get a tax receipt for my donation?
Yes, receipts are issued for all monetary donations.
Q2. Can I donate to a specific office/location?
Yes, all donations can be directed to any of Community Care Durham offices.
Q3. Who can I speak to about making a donation?
You can call your local CCD office to discuss your donation options. Should you require information on major planned giving or gift giving opportunities, please contact our Finance Department at 905-985-0150, extension 228.